Guitar Forums

Go Back   Guitar Forums > The Gear > Technical Info

Reply
 
Thread Tools Display Modes
Old 10-25-2017, 07:45 AM   #1
GrooveRedman
Junior Member
 
Join Date: Mar 2017
Posts: 4
GrooveRedman Just getting started
Question Question about warranty

Hello , a few months ago I was having a problem with some buzzing sound coming from the amp but whenever I touched the strings this would go away so I did a shielding with aluminium tape, the question is, is the warranty of the guitar still available even after unscrewing the pickguard to tape the inside or is it gone? Because I want to send it back where I bought it (thomann) to fix the frets which are not leveled (which is realized kinda late...).
GrooveRedman is offline   Reply With Quote
Old 10-25-2017, 08:22 AM   #2
PKVeazey
Old Timer
 
PKVeazey's Avatar
 
Join Date: Jun 2017
Location: South Central Virginia
Posts: 753
PKVeazey Just getting started
Default

Warrantees are like people. No two are alike. Shielding the cavity shouldn't void the warrantee but who knows what they will tell you. There's really no reason for them to open the cavities just to do a neck set up so just don't mention it to them. With that said, they might tell you that the neck setup is your responsibility because most folks tell their guitar tech how they want it set up. Warrantees are a crap shoot in most cases.
__________________
Always B natural, Sometimes B sharp, Never B flat.
PKVeazey is offline   Reply With Quote
Old 11-28-2017, 12:46 AM   #3
Parralax view
Senior Member
 
Parralax view's Avatar
 
Join Date: Jan 2010
Location: Honolulu, Hawaii
Posts: 11,059
Parralax view can't see their genitalia Parralax view can't see their genitalia Parralax view can't see their genitalia Parralax view can't see their genitalia Parralax view can't see their genitalia Parralax view can't see their genitalia Parralax view can't see their genitalia Parralax view can't see their genitalia Parralax view can't see their genitalia Parralax view can't see their genitalia Parralax view can't see their genitalia
Default

Depends on the manufacturer. Fender has a long warranty that basically protects nothing. The guitar is a usable item, with that comes wear which they proclaim loudly that they don't cover.

They will protect against defect, if you can prove it came that way. That can be hard to do. I wouldn't trust Fender's or any one else's warranty with a commodity that is meant to be used and wear out. I tried them out on my neck flaking issue which WAS a defect, but by the time I inquired, the wear to the guitar was more than they considered defective.
__________________
In a certain light, he looked like Elvis, in a certain way, he was like Jesus...
Parralax view is offline   Reply With Quote
Old 11-28-2017, 09:26 AM   #4
PKVeazey
Old Timer
 
PKVeazey's Avatar
 
Join Date: Jun 2017
Location: South Central Virginia
Posts: 753
PKVeazey Just getting started
Default

This is my second post on this subject. Fender is pretty particular about what work is done on their instruments. To keep your warrantee in force, they require all work to be performed by a Fender authorized tech. I was a Fender authorized tech in a Fender dealership and as long as I performed work that was listed on my certification the warrantee's stayed in effect. Here's the rub. Its cheaper for you to find a local Fender tech and pay them to do a complete neck setup than it is for you to pay to ship it back to Fender and then pay again to ship it back to you. If you bought it at a music store that has a Fender tech, you should take it to that store and ask them to correct the fret problem. If its a decent store, they will do it for free and and chalk it up to good customer service. I don't recall ever sending Fender a bill for any Fender tech work. Its just too much trouble. If a part failed (tuning key, pickup, input jack, Volume or Tone control) I usually asked the customer to buy the part and I installed it for free. Each circumstance stood on its own merit and in some cases, like a dead pickup, I'd ask Fender to send us a replacement pickup.
__________________
Always B natural, Sometimes B sharp, Never B flat.

Last edited by PKVeazey; 11-29-2017 at 05:06 AM.
PKVeazey is offline   Reply With Quote
Old 11-28-2017, 12:51 PM   #5
Silimtao
Baaand
 
Silimtao's Avatar
 
Join Date: Jun 2008
Location: here
Posts: 35,290
Silimtao REALY needs to get a life Silimtao REALY needs to get a life Silimtao REALY needs to get a life Silimtao REALY needs to get a life Silimtao REALY needs to get a life Silimtao REALY needs to get a life Silimtao REALY needs to get a life Silimtao REALY needs to get a life Silimtao REALY needs to get a life Silimtao REALY needs to get a life Silimtao REALY needs to get a life
Default

Call thomann and see if they'll take the guitar back, or fix it.
__________________
Instant Karma's gonna get you......

Not until we are lost do we begin to understand ourselves. - Thoreau

Works of art make rules but rules do not make works of art. - Debussy.
Silimtao is offline   Reply With Quote
Old 11-29-2017, 07:20 PM   #6
Parralax view
Senior Member
 
Parralax view's Avatar
 
Join Date: Jan 2010
Location: Honolulu, Hawaii
Posts: 11,059
Parralax view can't see their genitalia Parralax view can't see their genitalia Parralax view can't see their genitalia Parralax view can't see their genitalia Parralax view can't see their genitalia Parralax view can't see their genitalia Parralax view can't see their genitalia Parralax view can't see their genitalia Parralax view can't see their genitalia Parralax view can't see their genitalia Parralax view can't see their genitalia
Default

Quote:
Originally Posted by PKVeazey View Post
This is my second post on this subject. Fender is pretty particular about what work is done on their instruments. To keep your warrantee in force, they require all work to be performed by a Fender authorized tech. I was a Fender authorized tech in a Fender dealership and as long as I performed work that was listed on my certification the warrantee's stayed in effect. Here's the rub. Its cheaper for you to find a local Fender tech and pay them to do a complete neck setup than it is for you to pay to ship it back to Fender and then pay again to ship it back to you. If you bought it at a music store that has a Fender tech, you should take it to that store and ask them to correct the fret problem. If its a decent store, they will do it for free and and chalk it up to good customer service. I don't recall ever sending Fender a bill for any Fender tech work. Its just too much trouble. If a part failed (tuning key, pickup, input jack, Volume or Tone control) I usually asked the customer to buy the part and I installed it for free. Each circumstance stood on its own merit and in some cases, like a dead pickup, I'd ask Fender to send us a replacement pickup.
This is the one portion of the warranty that I did observe with my particular specimen, take it to an authorized repair man, it still cost major bucks to get it repaired.
__________________
In a certain light, he looked like Elvis, in a certain way, he was like Jesus...
Parralax view is offline   Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT. The time now is 06:38 PM.


Powered by vBulletin® Copyright ©2000 - 2018, Jelsoft Enterprises Ltd.
Guitar Competition | Piano Lessons